OneXR Lens – AR powered Remote assistant !
Reduce the down-time via AR video calling from the technicians, using OneXR Lens.
OneXR Lens helps the field technicians to provide quick fix solutions to the customers by accessing their smartphone and initiating a augmented reality video calling session. This efficient remote assistance tool allows the technicians annotate live objects (Pointers, doodles & texts) and make the customers solve their problems real quick.
OneXR Lens entails the following features:
AR Video Calling:
Both the technicians and customers connect via OneXR Lens mobile app where the technicians view real-time video feed from the customers smartphone.
AR annotations:
Technicians assist the customers by adding AR annotations to the video stream such as: Pointers/Markers (Arrows, Finger pointing, circles, squares and more), Doodles (AR scribbling over the real-time objects) and Texts (Placing custom instructions over the real-time objects)
File sharing:
Share contents such as documents, images, etc along with annotations during the live AR video calling for better assistance for the customers.
Screen freeze:
Technicians allow customer to freeze the screens for their convenience and also to focus more on the details for better results.
Session feedback:
Jot down notes and thoughts during the session which you can reference back later.
Initiate and schedule sessions:
Agents can initiate a quick session and share the Join Now link to the customer. Sessions can also be scheduled based on convenience.
OneXR Lens mobile app is an extension of our web application OneXR Lens.
Download and signup for a 14 days free trial.
For further comments, suggestions, and questions, please write to us at [email protected]